I couldn't remember my pin and because I had just went for my drivers license.because it expired on my birthday and my licensed was punched invalid they would not let me reset my pin. It started to disappoint when I tried to use my card for my birthday promotions but I was only given $5 on a spin.the rest were good the week of your birthday and this was a Friday.birthday the following Monday.promotions not good yet. Besides the concert which was Great everything else was disappointing! I used to consider Mystic as being the best casino/venue in our area. After looking at hotel room prices I decided I would rather save that money and come home.to$$$$, We made the right decision. My Husband purchased Sara Evens, Raelynn and Kalie Shorr tickets for my birthday weekend.